Are etsy conversations confidential8/30/2023 For some baffling reason showing Delivered on the RM website doesn’t seem to be enough. With regards to the pre-transit issue it’s particularly concerning for anyone on payment reserve as the funds will only be released early when tracking shows they’re on the way. I wonder how many humans have actually looked into this? Etsy refunding for supposed non-delivery seems even more alarming in that I think you’re right. If it hasn’t made it as far as Delivered on Etsy’s system that may be why you are having this issue.Įtsy have acknowledged that they have integration problems with RM yet seem to be completely cavalier about supporting the sellers affected by their IT glitches.ĮDIT: Sorry, having re-read the original post I see that your Etsy dashboard is showing the item as Delivered, not just on the RM website. I wonder if this has happened to the check where the order is under your completed / sold orders. If one of those customers opened a case I guess the Etsy bot would favour the buyer as their own log still shows the item as being pre-transit. I have items still sitting in the Pre-Transit section even though they were delivered and were sent using Etsy labels! Clicking on the tracking number shows they were delivered on the RM website but there’s no acknowledgement they’ve even left my house on Etsy’s dashboard. There seems to be very definite issues with Etsy linking to Royal Mail.
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